- A bug reportedly caused the technical glitch.
- The bank’s customers reported double transactions and longer holding times.
JPMorgan Chase Bank, one of the top banks in the US, has restored its online banking services after a technical disruption affected it, the company said on Friday.
Some of the bank’s users took to social media to report double transactions, fees, and payments in their accounts. Further, Chase’s clients reported hold times with customer service approaching more than an hour.
“We are sorry that some customers are seeing duplicate transactions and fees on their checking account,” a spokesperson from Chase said. “We are working to resolve the issue and will automatically reverse any duplicates and adjust any related fees.”
Transactions On The Zelle Network Disrupted
According to a report by the banking giant, transactions through Zelle, the bank’s peer-to-peer payment service, were also affected. However, Zelle was quick to distance itself from the technical issue.
“Chase may have experienced issues with some of their customers’ Zelle transactions,” the platform said in a statement shared with some media houses. “This was not due to any problem with the Zelle network.”
Chase ranks among the largest financial institutions globally, with millions of users on its online banking platform. Experts say technical issues involving banks are usually resolved quickly without customer liability.
Meanwhile, the US averted debt default last week after Congress raised the government’s $31.4 trillion debt ceiling, a step that saw most baking stocks, including that of Chase, rise between 2-4%, according to a report by Reuters.
